Use case guide
CX pilot plan
Prove one queue in one language pair before scaling.
- Simulate a support turn in the Agents console.
- Invite teammates under org RBAC to share the workspace.
- Wire /v1 speech + chat completions into your contact center.
Solutions
LugemiCustomer experience
Support and IVR that understand accents, switches, and regional phrasing.
Customer experience
Replace brittle IVR trees with Lugemi speaking agents that listen and reply in the languages your customers already use — with metering, RBAC workspaces, and review for production support desks.
Akwaaba — please, what languages can speaking agents use in Ghana?
Akwaaba. Agents can use Ghanaian English, Asante Twi, Akuapem, Ga, and Ewe — Kenya, Nigeria, and other African countries stay available too.
Play each turn, or play the full agent conversation.
Use cases, demos & developer kit
How teams ship with Customer experience: interactive demos above, step guides below, and the same /v1 surface for APIs and SDKs.
API & SDK
Contact-center APIs
STT → reason → TTS on Lugemi /v1 with workspace metering.
- Recognize inbound audio with Speech Recognition.
- Reply aloud via speech synthesize or voice simulate.
- Meter and audit with workspace keys and usage logs.
Support agents
Voice FAQ and escalation scripts tuned for African and global language communities, with audit-friendly usage logs.
Inbound voice
Hotline-ready STT → reason → TTS paths. Connect telephony providers via your stack; Lugemi owns the language layer.